EzLive Real Time Live Help
Ezlive Live - Support User Options
Small Biz | Corporate | Enterprise | |
---|---|---|---|
Operators | 1 operator | 3 operator | Unlimited |
Departments | 1 department | 3 department | Unlimited |
Price | $19.95 month OR $199.95 year |
$29.95 month OR $299.95 year |
$49.95 month OR $499.95 year |
Real-time Chats | |||
Multiple Chat Requests | ✓ | ✓ | ✓ |
Operator-to-Operator Chats | ✓ | ✓ | ✓ |
"Party is typing" Notify | ✓ | ✓ | |
Email Signature | ✓ | ✓ | ✓ |
Auto Save Transcripts | ✓ | ✓ | ✓ |
Search Transcripts | ✓ | ✓ | ✓ |
Department Share Transcripts | ✓ | ✓ | ✓ |
Email Transcripts | ✓ | ✓ | ✓ |
Capture Visitor Data | ✓ | ✓ | ✓ |
Sales and Marketing | |||
Ad Tracking (Track'it) popular! [click to learn more] | ✓ | ✓ | |
Track Visitor Refer URL popular! | ✓ | ✓ | ✓ |
Initiate (Proactive) Chat | ✓ | ✓ | |
PUSH HTML pages popular! | ✓ | ✓ | ✓ |
Customization and Administration | |||
Operator Console Monitor | ✓ | ✓ | ✓ |
Operator Online/Offline Activity Monitor | ✓ | ✓ | ✓ |
Windows Package Tray Application - Free for EzeSupport Users popular! [click to learn more] | ✓ | ✓ | ✓ |
Department Chat Icons Exclusive! | ✓ | ✓ | |
TEXT LINK to support | ✓ | ✓ | ✓ |
Remote Administration | ✓ | ✓ | ✓ |
Department Share Transcripts | ✓ | ✓ | ✓ |
Time Zone Setup | ✓ | ✓ | ✓ |
Spam Blocking | ✓ | ✓ | ✓ |
Chat Window Themes [click to learn more] | ✓ | ✓ | ✓ |
Reporting and Stats | |||
Operator Rating System | ✓ | ✓ | ✓ |
Visitor Traffic Monitor popular! | ✓ | ✓ | |
Daily Request Reports | ✓ | ✓ | ✓ |
Log Transcripts | ✓ | ✓ | ✓ |
Efficiency Control | |||
Hidden Departments - [click to learn more] | ✓ | ✓ | |
Traffic Monitor Refresh Rate | ✓ | ✓ | |
Knowledge Base (FAQ) Integration | ✓ | ✓ | |
Department Chat Icons Exclusive! | ✓ | ✓ | ✓ |
Assign Operator to Multiple Departments popular! | ✓ | ✓ | ✓ |
Operator Auto-Reconnect | ✓ | ✓ | ✓ |
Canned Responses | ✓ | ✓ | ✓ |
Canned Commands | ✓ | ✓ | ✓ |
Department Canned Responses | ✓ | ✓ | ✓ |
Set Operator Request Order | ✓ | ✓ | ✓ |
Request Load Balancing | ✓ | ✓ | ✓ |
Request Polling | ✓ | ✓ | ✓ |
Set Request Polling Type | ✓ | ✓ | |
Transfer Calls | ✓ | ✓ | |
Support Hour Message | ✓ | ✓ | ✓ |
Sound Request Alert | ✓ | ✓ | ✓ |
Leave a Message | ✓ | ✓ | ✓ |
Ezead - EzeSupport Hosted Advantage | |||
Hosted on Your Ezead Pages and Ezead Hosted Domain(s) | |||
We are continually improving and upgrading feature sets!! Code | |||
Price | $19.95 month OR $199.95 year |
$29.95 month OR $299.95 year |
$49.95 month OR $499.95 year |
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